Emotional intelligence (EI) is most often defined as the ability to perceive, use, understand, manage, and handle emotions. People with high emotional intelligence can recognize their own emotions and those of others, use emotional information to guide thinking and behavior, discern between different feelings and label them appropriately, and adjust emotions to adapt to environments.

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In the same way, emotional intelligence develops through a mix of biological endowment and training. Trying to drum emotional intelligence into somebody with no aptitude for it is a workout in futility.

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They don't just work with anybody who wants to play a sport; they train the naturally gifted. Employee Engagement. Business managers ought to do the very same. How do you determine the naturally talented? I 'd say you have to look for those with a real, instinctive interest in other individuals's experiences and mental worlds.

If a manager lacks this interest, perhaps your training resources are much better directed somewhere else. Look For Frank Feedback is the chair and CEO of Avon Products, which is based in New York. Emotional intelligence remains in our DNA here at Avon since relationships are critical at every phase of our organization.

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5 million independent sales associates have with their customers and goes right up through senior management to my office - Emotional Intelligence. So the focus on emotional intelligence is much greater here than it was at other companies in which I've worked. We include emotional intelligence education into our advancement training for senior supervisors, and we aspect in emotional intelligence proficiencies when we assess staff members' performance.

At my level, few individuals are willing to inform me the things that are hardest to hear. We have a CEO advisory counselten people chosen each year from Avon offices throughout the worldand they tell me the good, the bad, and the awful about the business.

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It helps keep me linked to what people really think and how my actions impact them. I also depend on my children for honest appraisals. You can get a big dosage of reality by seeing yourself through your children's eyes, discovering the ways they react to and show what you say and do.

My kids are part of my 360-degree feedback. My parents were worried that the way I 'd been raisedsubmissive, caring, and averse to conflictwould prevent my ability to be successful in the Fortune 500 environment.

I've discovered how to be understanding and still make tough choices that are best for the business. When Avon has had to close plants, for example, I've attempted to act with empathy for the people involved.



Assess Your Awareness (hbwork@netsurf. Employee Engagement. web) is an associate professor in the department of psychiatry at the University of Toronto and an organizational consultant. Self-awareness is the key psychological intelligence ability behind good leadership. It's frequently believed of as the ability to understand how you're feeling and why, and the effect your sensations have on your habits.

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